Privacy Policy

Last updated: 14 July 2026

1. Who we are

This Privacy Policy explains how Flash Concierge L.L.C-FZ (registration no. 2539325, registered office at Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates — “Flash Concierge”, “we”, “us”) collects and uses personal data through this website, www.flash-concierge.com.

For any privacy matter, contact us at hello@flash-concierge.com.

2. What we collect

We collect only the information you choose to give us:

• Enquiry and application details — when you submit the contact form or write to us, we receive the details you provide: name, email address, city, phone/WhatsApp number, referral source, and the content of your message.
• Technical data — our hosting provider (Cloudflare) processes standard server logs, such as IP address and browser type, to deliver the site securely. We do not run analytics trackers or advertising pixels on this website.

3. How we use it

• To respond to your enquiry or membership application;
• To assess membership applications and, where accepted, to provide our services;
• To meet legal and regulatory obligations applicable to us in the UAE.

We do not sell personal data, and we do not use it for third-party advertising.

4. Who we share it with

• Service providers that operate this website on our behalf: our hosting provider (Cloudflare) and our form-processing provider, which transmits form submissions to our email.
• Professional advisers and authorities, where required by law or to protect our legal rights.

We do not otherwise disclose your information. Discretion is the foundation of our business.

5. International transfers

We are based in the UAE and our service providers may process data in other jurisdictions. Where personal data is transferred internationally, we take reasonable steps to ensure it receives an adequate standard of protection.

6. Retention

We keep enquiry correspondence for as long as needed to handle your matter and for a reasonable period afterwards, unless a longer period is required by law. You may ask us to delete your correspondence at any time.

7. Your rights

Subject to applicable law — including UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data — you may request access to, correction of, or deletion of your personal data, or object to its processing. To exercise any of these rights, email hello@flash-concierge.com. We respond to verified requests within a reasonable timeframe.

8. Cookies

This website does not set cookies for analytics or advertising. Any cookies that appear are strictly technical ones set by our hosting infrastructure to serve the site securely.

9. Security

The site is served over HTTPS, and access to correspondence is limited to those in our team who need it. No method of transmission is perfectly secure, but we treat member information with the same discretion we apply to everything else we do.

10. Changes

We may update this policy from time to time. The date at the top reflects the latest revision; material changes will be posted on this page.